COMMANDO WarrantyX Program
COMMANDO provides two levels of Global Warranty and Support — ShieldX (Standard Warranty) for dependable baseline coverage and ShieldX Total for mission-critical performance with minimal downtime.
ShieldX — This is Standard Warranty and ensures your network stays protected and supported worldwide.
ShieldX Total — delivers premium, high-performance support services designed to minimize downtime and keep your network running at peak efficiency. Available exclusively through COMMANDO's authorized partners.
Warranty Summary Table
The table below highlights the coverage duration for each product category under ShieldX and ShieldX Total coverage including applicable charges when purchased through COMMANDO Authorized Channel Partners.
| Category | Series |
|---|
Quick Comparison
COMMANDO provides two levels of global warranty and support — Standard Warranty for dependable baseline coverage ShieldX and ShieldX Total Services for mission-critical performance with minimal downtime.
| Benefits | ShieldX (Standard Warranty) | ShieldX Total |
|---|---|---|
| Hardware Replacement | Full Warranty Term | Full Warranty Term |
| Replacement Speed | 3-7 Business Days (RTB) | Next Business Day or 12-Hour Delivery* |
| Replacement Scope | Global RTB (Return-to-Base) | Global Advance Hardware Replacement (AHR) with standby unit option |
| Hardware Type | New or Refurbished Equivalent | Priority Replacement - New or Top-Grade Certified Units |
| Technical Support | 12x6 Basic Troubleshooting & Configuration | 16x7 Priority Access to Expert TAC |
| Software Upgrades | Free Lifetime (minor & major) | Free Lifetime (minor & major) |
| Support Channels | Chat, Email, Phone, Remote Support (Mon-Sat, 12×6) | Priority Support Channels, Video Assistance, and Fast-Track Escalation Handling |
| AI Self-Service Bot | 24×7 Access | 24×7 Access |
| Cost | Included with purchase | Paid - Highly-worthy for mission-critical uptime |
| Ideal For | Standard operations & SMB needs | Mission-critical operations |
*In regions where COMMANDO, affiliates, or authorized distributors operate.
Warranty Exclusions
Here's a Warranty Exclusions Table for COMMANDO networking products.
| Category | Not Covered Under Warranty |
|---|---|
| Switches |
|
| Wireless |
|
| Routers & Gateways |
|
| Network Accessories |
|
| All Categories |
|
Misuse Prevention & Compliance
- Genuine Fault Requirement – Warranty replacement is provided only for confirmed manufacturing defects after technical verification by COMMANDO or its authorized service centers.
- Mandatory Troubleshooting & Approval – All warranty claims require completion of COMMANDO-prescribed troubleshooting steps. Customer refusal to cooperate voids the claim.
- Advance Replacement Eligibility – AHR is provided only for eligible products/customers and after technical validation.
- Condition of Returned Units – Products must be in original, untampered condition with no signs of misuse, modification, accidental damage, liquid ingress, or non-COMMANDO repair.
- Serial Number & Proof of Purchase – Serial number must match COMMANDO's records and be accompanied by valid proof of purchase from an authorized source.
- Exclusion of Cosmetic or Minor Issues – Cosmetic damage, scratches, and other non-performance-affecting issues are excluded.
- Fraud Prevention – Submitting counterfeit products, altered serial numbers, or unrelated faulty units will result in permanent warranty denial and possible legal action.
- Repeat Failures Audit – Multiple RMAs for the same customer/site may trigger an audit and suspension until misuse is ruled out.
- Customer Shipping Responsibility – For RTB claims, customers must securely pack and ship the unit to COMMANDO's designated service point. Transit damage from poor packing is not covered.
- Final Authority – COMMANDO's decision on approval, denial, or replacement method is final and binding.
NOTE:
- Full Warranties are available on purchases through COMMANDO Authorized Channel Partners.
- Non-channel and online purchases carry max 1-Year Warranty at discretion of COMMANDO.
- All RMAs are at the sole discretion of COMMANDO.
- The Warranties are generally applied Globally; however, it may differ for certain regions, consult with COMMANDO or its Authorized Channel Partner for confirmation.
- COMMANDO reserves the right to interpret any warranty term, condition, or implication exclusively and conclusively.
- COMMANDO reserves the right to reject or deny replacement due to any non-compliance with the warranty policy or RMA process.
- This policy may be updated without prior notice. The latest version available on COMMANDO's official channels will apply.